Terms and Conditions
General Aspects
Transactions carried out through this website, hereinafter referred to as “jardinesmeralda.cl”, are subject to these Terms and Conditions, as well as current Chilean legislation, in particular Law N°19.496 on the Protection of Consumer Rights and Law N°19.628 on the Protection of Privacy. Acceptance of the Terms and Conditions described below is a requirement to purchase from jardinesmeralda.cl and constitutes a contract between any user, registered or not, and Jardín y Florería Esmeralda.
All products purchased through the site will be subject to the shipping (See Shipping Policies) and delivery conditions specified on this website. The user is solely responsible for the accuracy of the shipping location information. Delivery times begin from the moment the payment method and product stock are validated, and the time it takes for your purchase from when it is made until it arrives at the address you indicated. Likewise, rates vary depending on the weight of the product and the shipping location.
The products published along with all the information on dimensions, colors and delivered both in the technical data sheets, as in the description and name of the product may have a small variation with respect to the image(s) published.
We recommend that you carefully read this entire section as it details all the rights and obligations, both for Jardín y Florería Esmeralda and for you, which must be accepted when registering and/or making a purchase on this website.
Privacy Policy and Intellectual Property
Jardín y Florería Esmeralda is concerned about the protection of personal data of its Users and Customers and the exercise of the rights contemplated in Law Nº19.628 on the Protection of Privacy. In this way, the user may always request Jardín y Florería Esmeralda to update, modify, eliminate or block their personal data.
This website automatically protects all information transmitted from the User’s computer to its servers using the Secure Sockets Layer (SSL) protocol. The information that reaches the Website is stored on servers in a data center that is highly protected both physically and electronically.
The personal and browsing data collected by Jardín y Florería Esmeralda are used to process customer requests and transactions, as well as to provide top quality services and understand the needs and behavior of Users.
All intellectual and industrial property rights and any other of a similar nature, on the site, its functionalities, codes, developments, software, hardware, domain, logos, emblems, logotypes, designs, structure, contents, information, among others, are protected by Chilean and international laws on intellectual property and may not be copied or modified, as they are the property of Jardín y Florería Esmeralda.
Purchase process
To browse this site it is not necessary to register your data, but it will be necessary to enter it in order to make any purchase. This will allow personalized, confidential access and a secure purchase.
How to buy?
If you wish to make purchases through jardinesmeralda.cl you must follow the following
instructions:
1. Add products to your cart: Choose the products that are of interest to you and add them to your shopping bag by pressing the “Add +” or “Add to cart” button. You can add as many products as you want, once ready go to the next step.
2. Click on “Go to checkout”: The page will show you the summary of your order and will ask you for information for shipping and payment method.
3. Choose your shipping address and complete all the requested fields. Make sure that all the data is written correctly since, if there is any error, the order will be returned to our facilities (Check Shipping Policies).
4. Review the summary of your order: Check that the quantities and values of your purchase are what you want to buy.
5. Once you are satisfied with your order, proceed to pay for the purchase.
6. Payment of the purchase: Select “Buy now”. The page will take you to a secure WebPay site to make the payment.
7. Once the payment is validated, you will receive an email indicating this information along with your Reference Code so that you can track your order in our Customer Service.
8. You will receive emails as your order progresses through the process until it is finally Delivered.
Accepted payment methods
Unless a different form is indicated for specific cases or offers, the products and services reported on this site can only be paid for by means of:
1. Bank Cards: Any credit card that is usually accepted by Jardín y Florería Esmeralda.
Purchases made with bank cards or charged to current accounts are subject to the existing contract between the Client and the issuing bank, without Jardín y Florería Esmeralda having any responsibility in relation to the aspects indicated in said contracts.
1. Debit Cards: Any debit card that is usually accepted by Jardín y Florería Esmeralda. Cards covered by the Redcompra® system and issued in Chile by national banks such as: BBBVA, BCI, Banco Bice, Banco Edwards-City, Banco Estado, Banco Falabella, Banco Internacional, Banco Security, Banco de Chile, Banco del Desarrollo, CMR Falabella, Corpbanca, HSBC Bank (Chile), Scotiabank, TBanc, Tarjeta Ripley and Tarjeta Cencosud-Scotiabank.
Payment with cards will be made through WebPay, which is an electronic payment system that is responsible for making the automatic charge to the user’s bank account.
Validity of prices and offers
All promotions, prices and offers contained in jardinesmeralda.cl will remain valid during their respective periods of duration and while stock availability exists, Jardín y Florería Esmeralda informing through this site the number of products available, the duration of the respective promotion, as well as any other specific data that allows customers to know the conditions applicable to participate in the respective
promotion. These values may be different from those offered in other sales channels, such as physical stores, catalogs, etc.
Jardín y Florería Esmeralda may change any information published on this site at any time, however, this will always refer to future operations, so the rights of consumers who may have generated a purchase with the conditions prior to the change will be respected.
Purchase validation
All purchases you make on the website will go through a validation before sending you the confirmation, this is done in the offices of Jardín y Florería Esmeralda. Consequently, said validation is a requirement for the formation of consent of any operation carried out through the Website.
This will include the review of the following elements:
a) Stock available at the time of purchase.
b) Payment method used.
c) Data provided by the customer through the Website.
Jardín y Florería Esmeralda will send a confirmation to the registered email that will consider that the payment was made successfully and then another indicating that there is stock confirmed so that the purchase will be processed.
In the event that there is a stock break of any of the products purchased or any inconvenience with the products, Jardín y Florería Esmeralda will contact you again, by telephone, to disclose the information and offer the available options to continue with the purchase. If it is not possible to contact you by this means, an email will be sent to you, however, if we are unable to contact you by any means within 10 calendar days of the first notification, the transaction will be canceled and the money will be returned for the product in break or with inconvenience sending the rest of the order. In the
In the case of being only one product purchased, the entire order will be canceled including the shipping cost.
Validity of Terms and Conditions
The Terms and Conditions will enter into force from the moment they are accepted when buying on the website and will remain in force as long as they are not modified by another instrument that will be duly informed in jardinesmeralda.cl.
Any modification to the Terms and Conditions will not affect in any case the rights acquired by consumers prior to the modification.
Electronic communications
By accepting the Terms and Conditions, you authorize the sending of all types of information related to the status of the purchase of your order in jardinesmeralda.cl in accordance with article 28B of Law N°19.496.
Contact us
If you have any comments, complaints or questions about your purchase, the communication channel is with our Customer Service at the email contacto@jardinesmeralda.cl or at the telephone (56) 32 2215515. The hours of operation are Monday to Friday from 09:30 to 18:30 hours, Saturdays from 09:30 to 13:00 hours, except holidays.
Cookies policy
This Cookies Policy will give you clear and explicit information about the technologies we use on our website www.jardinesmeralda.cl (hereinafter, the “Website”), as well as your rights to restrict this use. This Cookies Policy is part of our Privacy Policy of our Terms and Conditions.
1. Introduction
We use cookies to manage the use of our Website by users and to understand how people use our services, in order to make continuous improvements. By continuing to browse the Website, the user hereby accepts our use of cookies as defined in this Cookies Policy. If you do not accept the use of cookies, you can block or disable them using your browser settings. However, blocking
all or part of the cookies may have a negative impact on the use of this Website.
2. What are Cookies?
A cookie is a small file that is downloaded to a user’s terminal equipment in order to store data that may be updated and retrieved by the entity responsible for its installation. The cookies used cannot read data from the hard drive. all or part of the cookies may have a negative impact on the use of this Website.
There are two types of cookies:
● The first. “Persistent” cookies remain on your computer and will remain valid until you delete them or on their expiration date.
● The second. “Session cookies” are deleted when the web browser is closed.
● Cookies can be used for technical reasons of the website, for analysis and to connect with third party sites or advertising.
3. Own cookies
On our website we use the following own cookies:
● Technical cookies: Cookies necessary for navigation and the proper functioning of the Website. Its use allows access to restricted access pages, perform
purchase processes, security and traffic control, data communication, as well as sharing content on social networks.
● Analytical cookies: The information collected through this type of cookies is used in the measurement of the activity of websites, for the development of profiles of
user navigation, in order to introduce improvements based on the analysis of the usage data made by users of the service.
● Advertising cookies: They allow the management of advertising spaces based on different criteria. They are used to track the browsing habits of
users to obtain a user profile that allows to offer the information that interests them most.
● Personalization cookies allow to determine certain predefined characteristics depending on the browser used, location, language, etc.
● We will not share the personal information collected from our cookies with any third party, except as set forth in this Cookies Policy.
4. Third party cookies
On our website we use the following third-party cookies:
● Google Analytics: We use a Google tool called Google Analytics that helps us understand how users use our page. These Google Analytics cookies do not give us personally identifiable information. They tell us how you got to the website, whether you have visited the website before, how long you have been browsing the website and what pages you have visited. This information helps us understand how people use the website and gives us information about the type of experience people have on it. This helps us understand how to improve the experience on the site.
● Facebook: Facebook provides us with cookies for advertising purposes, providing information about user preferences and navigation.
5. Blocking or deleting cookies
If the user wants to delete from their browser the cookies registered by our Website, they must go to the Preferences or Configuration menu of the browser and look for the Privacy section. Blocking and deleting cookies can have a negative impact on the usability of the Website, such as not being able to use all the available functions
6. Contact
If you have any questions about our cookies, you can contact contacto@jardinesmeralda.cl
